Lead response infrastructure for contractors and service businesses
Turn missed calls into booked jobs.
We answer missed calls with an agent that sounds and talks like a person, qualifies service leads, and follows up automatically so fewer customers slip away.
"My leads are going to voicemail."
Missed-call recovery system
What happens when your team cannot pick up
Call your team
Ring the owner or employee before the agent answers.
Qualify the job
Collect service type, address, urgency, photos, and timing.
Send SMS summary
You get the need, urgency, customer info, and next step.
Save the record
Transcript and detailed notes are available in the dashboard.
Built for
Built for service teams that answer calls between jobs.
Roofers, plumbers, HVAC teams, landscapers, handyman businesses, and local contractors all lose work when response slows down.
Roofers
Plumbers
HVAC companies
Landscapers
Handyman businesses
Owner-led contractors
Where work gets lost
You can do the job. The problem is getting there first.
The first company to respond often wins. Busy weeks quietly turn unanswered calls into lost revenue.
Most homeowners call multiple contractors when the job feels urgent.
After-hours calls usually go cold by morning.
Voicemail is often the end of the lead.
How it works
Use your team when available. Use the agent when they are not.
This is not a standard phone system. Your lead response flow can call you or an employee first, then use a conversational agent that talks naturally, qualifies the lead, and sends the next step.
Call your team first
Ring the owner, dispatcher, or employee first so live calls still go to your team.
Fallback after a timeout
If nobody picks up in the time you choose, the agent answers naturally and keeps the lead moving.
Ask your questions
Collect service type, address, urgency, photos, timing, and estimate details.
Text the summary
Send your team a concise SMS with the customer need, urgency, contact info, and next step.
Save the full record
Keep transcripts, call summaries, lead details, and notes in one dashboard record.
Follow up from forms
Call new form leads automatically to qualify the request before they shop around.
Missed call flow
What happens when your crew cannot pick up?
The missed-call recovery system follows your rules, asks your questions, and gets job details back to you fast.
Customer calls
We call you or your employee first
If no one answers, the agent takes over
Job type, address, urgency, and timing are collected
You get a text summary
Transcript and notes are saved in the dashboard
Operating modes
See three real ways the lead response flow can run.
Choose how each lead enters the system. The output stays the same: qualified lead, SMS summary, transcript, notes, and next step.
Active mode
Call your team first, then answer with the agent if no one picks up.
Customer calls during business hours
Call owner or employee
This is where the customer enters the flow.
Wait the timeout you choose
The agent talks naturally and keeps the lead moving without waiting on your team.
Agent answers if no one picks up
The agent talks naturally and keeps the lead moving without waiting on your team.
Collect estimate request details
The conversation ends with usable lead details.
A natural call, qualified lead, SMS summary, transcript, notes, and next step saved.
Text: New roof leak lead. Owner missed the call. System collected urgency, address, and preferred visit time.
Full transcript, detailed notes, lead details, and the conversation summary are saved for review.
Next: After-hours intake
Our demo rep
Hear our agent handle intake for yourself.
"My leads are going to voicemail."
What we build
A packaged lead response automation system.
We configure the routes, questions, summaries, dashboard records, and follow-up workflows that keep new leads from disappearing.
Human-sounding voice agent
Answer service calls with a real conversation, not a standard phone tree or robotic menu.
Missed-call recovery
Automatically text missed callers, restart the conversation, and capture job details.
Lead response dashboard
Review transcripts, summaries, customer details, status, and next steps in one place.
Setup and workflow support
We configure routing rules, intake questions, SMS summaries, and follow-up workflows with you.
What's included
Everything needed to recover missed calls and qualify new jobs.
This is a defined service, not a loose AI experiment or a standard phone system. We package the human-sounding call handling, follow-up, workflow setup, and support around your daily operations.
Human-sounding call answering
Lead qualification
Missed-call texting
SMS follow-up
Call summaries
Scheduling workflows
Setup and onboarding
Ongoing support
Local service examples
Built around real calls, real customers, and real jobs.
These workflow examples show what the system actually does before a lead turns cold.
Roofers during storm season
A homeowner calls about an active leak. The system answers, collects address, urgency, and preferred visit time, then texts the owner before the lead gets buried.
Plumbers and HVAC teams after hours
An after-hours service request is answered immediately, qualified, and summarized so the morning callback starts with the job details already collected.
Landscapers and handyman businesses
Form leads get a quick qualification call that confirms service type, location, timeline, and the best callback window.
How we work
Start with the revenue leaking out of your current process.
This is not a big rebuild. It is a focused lead response system your team can start using quickly.
Audit where calls, texts, forms, and quotes get missed.
Choose who gets called first and how long the system should wait.
Set the intake questions, after-hours rules, and form follow-up flow.
Launch with SMS summaries, dashboard notes, transcripts, and clear next steps.
Why we built this
Good businesses lose work when calls slip through the cracks.
We kept seeing local service teams miss calls, follow-ups, and reminders while crews were busy working. TimeSurge Labs helps owner-led teams capture more leads, respond faster, and reduce missed revenue.
Limited spots
We are onboarding a small number of local service businesses right now. That lets us tune the call routing, intake questions, after-hours rules, and dashboard notes around real daily work.
Start with the lost calls
See how many leads your current flow is losing.
We will look at how calls and form leads move now. Then we will map the missed-call, after-hours, and intake workflow that fits your business.
Request a missed-call audit
Share the basics. We will use this to find where calls, forms, and follow-up get stuck before customers book someone else.